Net Atlantic's Career Center
Technical Support
Technical Support Representative
Growing Internet company located in Salem, MA is looking for a
Technical Support Representative to join our team.
Description: The ideal candidate enjoys helping people, and will be
responsible for responding to customers' questions and resolving
issues in a timely and efficient manner via telephone, email and
live chat. Customer needs typically involve help with email mailing
lists, web hosting and email.
Primary responsibilities include:
- Assisting customers with issues, services, and informing them of
new features via phone, through email and live chat.
- Providing prospective clients with pre-sales support
- Informing clients about new features, products, services, etc.
- Aiding in the support of office workstations and phones
- Helping customers transfer websites, domains, modify DNS, etc.
- Creating and removing client accounts
Secondary responsibilities include:
- Keeping documentation on our website and owners manuals up to date
- Updating and writing FAQs for our knowledge base
- Providing training to customers
- Training to new employees on how to use company systems
- Suggesting process improvements for company-wide review
Qualifications:
- Sound knowledge and understanding of the Internet, Web-based
services, email, domain names, e-commerce and Internet related
business topics
- Proven experience in helping clients, Customer Service, or
Technical Support
- Understanding of basic HTML tags and CSS
- Competent use of MS Office including Excel
- Passion and willingness to learn new technologies
- Experience communicating verbally with a variety of customers in a
helpful, professional manner
- High level of organization and attention to detail
- Flexibility, enthusiasm and professionalism
- Strong verbal and written communication skills are required
- Ability to multi-task efficiently
Preferred, but not required skills:
- Experience uploading websites and setting up email clients
- Experience sending out email newsletters
- Experience with cPanel and/or Lyris a big plus
- Some knowledge of scripting, programming, SQL, MS Access
- Experience in the Internet services industry
- Understanding of mailing list best practices, the CAN-SPAM act of
2003 and trends within the industry.
Hours: Full time 8-5 or 9-6 M-F. Average of 15 minutes
nights/weekends from home.
Benefits: Vacation, health insurance, tuition reimbursement,
business casual dress, friendly office environment
If you enjoy helping people, have the qualifications outlined above,
and a willingness to learn -- we would like to hear from you!
To apply: Please reply via e-mail with "Technical Support" in the
subject line. Attach your resume in Word format (or similar) and
include a brief letter explaining your interest in the position and
current employment status in the body of your e-mail. This company
is an Equal Opportunity Employer.