Bandwidth Billing FAQ

If your service start date is earlier than July 1, 2010, you have bandwidth billing. If it is later, please visit our Advance Billing FAQs.

1. When is my billing cycle?

The billing cycle is from the first day to the last day of every month. All invoices are sent out on the first day of the month for service in the previous month.

2. How are my charges calculated?

Service is billed based on the total number of unique email addresses per list. In other words, Net Atlantic bills for every email address on each list during the billing cycle. Monthly fees are not based on the frequency of your mailings and you will be charged even if you do not send. The cost of your list can increase or decrease monthly based on its size. Please see our pricing schedule for further details.

3.How do I update the credit card on file for my account?

For security purposes we do not accept credit card information by phone. Credit cards can be updated online using our secure form.

4.How do I change the billing contact for my account?

Contact information can be updated either by emailing or by using our secure online form.

5. What is bandwidth?

Bandwidth is the amount of data transmitted and received on our servers. Each Professional Level mailing list receives one gigabyte (GB) of bandwidth per month. Enterprise Level mailing lists receive 2 gigabytes (GB) per month. Any bandwidth usage that exceeds the monthly allotment costs $10 per additional GB.

6. How can I tell how much bandwidth I am using?

When you are logged into your list a bandwidth monitor is located at the top right corner of your home page. This monitor tracks your bandwidth usage and is updated approximately twice a day.

7. When will my credit card be charged?

All credit cards set for recurring payments will be charged automatically on the following schedule:

  • Credit cards based in the U.S.: Charged on the fourth of every month
  • Credit cards based outside the U.S.: Charged on the third of every month
  • If your card is declined, Net Atlantic will attempt to charge it a maximum of three times, every six days.

8. Why am I being asked for credit references?

If you prefer to be invoiced and you are not a listed Fortune 1000 company, Net Atlantic requires credit references. This information is used for the sole purpose of assessing your creditworthiness.

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