If your service start date is earlier than July 1, 2010, you have bandwidth billing. If it is later, please visit our Advance Billing FAQs.
The billing cycle is from the first day to the last day of every month. All invoices are sent out on the first day of the month for service in the previous month.
Service is billed based on the total number of unique email addresses per list. In other words, Net Atlantic bills for every email address on each list during the billing cycle. Monthly fees are not based on the frequency of your mailings and you will be charged even if you do not send. The cost of your list can increase or decrease monthly based on its size. Please see our pricing schedule for further details.
For security purposes we do not accept credit card information by phone. Credit cards can be updated online using our secure form.
Contact information can be updated either by emailing or by using our secure online form.
Bandwidth is the amount of data transmitted and received on our servers. Each Professional Level mailing list receives one gigabyte (GB) of bandwidth per month. Enterprise Level mailing lists receive 2 gigabytes (GB) per month. Any bandwidth usage that exceeds the monthly allotment costs $10 per additional GB.
When you are logged into your list a bandwidth monitor is located at the top right corner of your home page. This monitor tracks your bandwidth usage and is updated approximately twice a day.
All credit cards set for recurring payments will be charged automatically on the following schedule:
If you prefer to be invoiced and you are not a listed Fortune 1000 company, Net Atlantic requires credit references. This information is used for the sole purpose of assessing your creditworthiness.
Fill out this form and one of our email specialists will contact you about how we can help you achieve even greater success by switching to Net Atlantic for email marketing services.