Net Atlantic's Technical Support Team
April 20, 2009 - Net Atlantic improves customer support with HDI-certified technicians for email marketing and Web hosting services.
SALEM, MASS. – Email Service Provider Net Atlantic's technical support team has completed several levels of certification through Help Desk Institute (HDI): customer service representative, support center analyst, team leader, and support center manager. This training applies to both email marketing and Web hosting product support.
"HDI-certification helps us streamline communication and improve customer response methods," said Support Services Manager Gregg Hanson. "This world-wide standard teaches us to implement accepted global practices when dealing with customer issues, particularly ones that escalate." With this training Net Atlantic will analyze and improve support service operations to benefit the company – and above all – customers.
Training will continue annually and the team will have opportunities to attend support conferences to further learn and improve their skills.
"Net Atlantic looks forward to continuing our hands-on approach to customer service," Hanson said. "When the company understands the clients' point of view and redirects service efforts to be more customer-friendly, we all benefit."
With 7,500 members worldwide, HDI is the largest association for IT service and support professionals. HDI produces numerous publications, hosts several symposiums and two conferences each year, and certifies hundreds of help desk and service desk professionals each month.
Since 1995, Net Atlantic, Inc. has been assisting organizations of all sizes communicate effectively online. We have partnered with Lyris and StrongView to offer our clients the most feature-rich email marketing solutions at a cost-effective price. With unparalleled email marketing capabilities, expert deliverability management and responsive technical support, Net Atlantic's solutions provide you the ability to create, send, track and manage your email marketing campaigns successfully. To learn more about Net Atlantic's email marketing solutions, please visit www.netatlantic.com.
Copyright © 2013 Net Atlantic, Inc.
Net Atlantic, Inc.