Advance Billing FAQ

If your service start date is July 1, 2010 or later, you have Advance Billing. If it is earlier, please visit our Bandwidth Billing FAQs.

1. When is my billing cycle?

The billing cycle is from the start date of your account activation until the same date of the next month and all invoices are sent out at that time every month. The start date becomes your monthly invoice date.

For example: If your account was activated on the 17th of January, your billing cycle is from the 17th of January until the 16th of February. Your next invoice will be sent out on the 17th of February and on the 17th of every month going forward.

2. How are my charges calculated?

Service is billed based on the total number of unique email addresses per list. Net Atlantic bills for every email address on each list during the billing cycle. List sizes of up to 7,500 have unlimited sending capacity. List sizes over 7,500 can send up to 6 times the list size per month. Any mailings over the sending limit will be charged .0005 dollars per mailing on the Professional Level and .0008 dollars on the Enterprise Level.

For example: If your list is 30,000 you may send up to 6 times that list or 180,000 messages to that list per month.

Please see our pricing and order form to view the list tiers and to order online.

3. How do I update the credit card on file for my account?

For security purposes we do not accept credit card information by phone or email. Credit cards can be updated online using our secure form.

4. How do I change the billing contact for my account?

Contact information can be updated either by emailing or by using our secure online form.

5. When will my credit card be charged?

All credit cards set to recurring payments are charged three days after your invoice date. If your card is declined, Net Atlantic will attempt to charge it a maximum of three times, every six days. A one-time payment made will be processed with 24 hours of being received.

6. Why am I being asked for credit references?

If you prefer to be invoiced and you are not a listed Fortune 1000 company, Net Atlantic requires three credit references. This information is used for the sole purpose of assessing your creditworthiness. Email for credit reference qualifications.

7. What if I go above my current list size?

If the total email addresses exceeds the current monthly pricing tier, the account will automatically be ratcheted up to the next pricing tier that reflects that list size.

8. What could prolong my order processing time?

When there is a mismatch between the billing address and the I.P. location of the computer you are signing up from, there is a delay in the account set-up. You will receive an email from Net Atlantic kindly asking for the reason for this discrepancy. This happens to clients with multiple locations or who are travelling on the road. It is simply a security protocol to protect our clients. Once a valid response is received the account is processed quickly and set-up.

Out of country (U.S.) orders take more time to process. Additional checks are made to verify the validity and authenticity of the order. Again, security protocols are followed to protect our clients. Once all information is verified, the order is quickly processed.

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