Customer Service

Net Atlantic's Email Marketing Suite makes it easy to effectively communicate with your audience, but we go far beyond that. Our HDI-Certified Support Team, experienced Account Executives, and helpful Billing Department offer you the highest level of service along the way.

If you need help using our web-based solution, have questions about your invoice, or just want to learn more about email marketing, contact us now by phone, email or live chat. We try to make sure you will reach a live person.

If you don't have the time to contact us directly, use our Glossary, Guides, or Resources to view whitepapers, data sheets, video tutorials, and other online resources.

As a reminder, Net Atlantic has monthly maintenance window which occurs on the third Sunday of the month from 9am until 11pm Eastern time.

If you have any questions or concerns, please address them to Customer support is available 8:00am until 5:00pm Eastern, Monday through Friday.
help desk software

Contact Support Services:

Email us at
Call us at 978-219-1930 (Monday – Friday, 8:00 AM to 5:00 PM, EST).

Contact Billing:

Email us at
Call us at 978-219-1920 (Monday – Friday, until 4:00 PM, EST).

Give Your Feedback & Ideas:

Many of our most valuable insights come from our customers. You help us decide what is most important for our products and how we can improve.

Submit your feedback at We constantly monitor this email and respond to your ideas and suggestions as we receive them.